Overdue items: The Library operates a charge free policy on overdue items with the exception Recalled items. Items overdue by 2 weeks and more will not accrue overdue charges but will be assumed Lost and the replacement cost of the books will be applied to your Library account.
Recall charges: Long Loan items can be recalled, but only after you have had them for 2 weeks. When you receive a recall notice you have 14 days to return the item to us. If the item has not been returned by this date recall charges are applied at £2 per day.
Lost book invoices: Items more than 2 weeks overdue will be assumed to be lost and an invoice for the replacement costs will be applied to your Library account. If the item remains overdue for more than 14 days from the date of the invoice, the invoice will be passed to Student Finance and become a University Bill. Items returned 6 months or more after the invoice becomes a University Bill will not clear the invoice and it will have to be paid in full. At this point the Library is likely to have replaced the lost material to maintain adequate resources for our students. The cost of having to provide a replacement will therefore be recovered from the original borrower of the lost material.
You can pay Library charges in the following ways:
Online: From the library home page select My Library Account.
Self Service kiosks:
NB: We now run a cashless service.
If charges on your account reach £20 (including charges still accruing from overdue items) then an automatic block is applied which will stop you renewing or borrowing further items - as charges will still accrue it is important that you always notify us of any problems with returning or renewing overdue items.
If you believe a charge has been wrongly applied to your account, or would like us to take mitigating factors into account, then please contact the Library via one of the channels listed below, giving full details.
If you have incurred charges which have led to a block being placed on your account and you are unable to pay them in a single transaction, you may make a partial payment that brings the amount below £20 to unblock the account. Where this amount still exceeds what you can pay in a single transaction then again please contact us.
In person at the Help Desk during our published opening hours
Telephone: 01895 266141