Welcome to your Library: Getting help


Need help in the Library?

For anything library related please ask a member of staff at the Help Desk or ask us online below. 

For more in depth support, contact your Academic Liaison Librarian, who can help you with:

  • Locating reading list items
  • Searching for literature, and
  • Referencing 

LibSmart in the Learning Commons

Academic Librarians offer a drop-in service at the LibSmart Point in the Learning Commons Level 1 Library at the following times:

  • Monday - Fridays, 12pm - 5pm

Alternatively book an appointment with your Academic Liaison Librarian, using the links on their profile, or by emailing.

Academic Skills (ASK)

What is ASK?

The ASK team, based in the Library, are here to help support you in developing essential skills for university study, from how to make the most of lectures, manage your time and communicate effectively to how to think critically, write academically and use maths, numeracy and statistics.

For more information on getting started for University studies see ASK's Headstart website.

What can ASK do for you?

  • ASK offer workshops and courses. 
  • ASK provide drop ins with advisors on topics such as:
    • Writing and learning
    • Maths and numeracy
    • Statistics and SPSS
  • ASK make their resources available on Blackboard Learn 


What is Blackboard Learn?

Your Virtual Learning Environment (VLE). How your tutors use it will vary from course to course and module to module, but you’ll find lecture slides, useful resources, assignments and interactive elements in your modules.

Where do I log in?

You will find links to Blackboard Learn on various University webpages.  Log in using your student ID number and network password.

Where do I find my content?

In the course section a list of the modules on which you are enrolled appears on the left-hand side of the screen. Central (Library, timetabling, ASK, etc) or administrative organisations, in most cases, appear on the right.

Who do I contact for help?

If you have a general query, you can ask at the Student Centre. Issues with network credentials and passwords should be directed to the Computer Centre. Questions about content within the VLE should go to your Department.

Computer support

How do I get network access?

Your network username and password are available from the Brunel Network account task on eVision, after completion of your provisional registration task.

This username and password will enable you to login to the network to access: intranet, e-Library, timetabling and the Connect portal.

Use your student number and network password to access @my.brunel email services and Blackboard Learn.

Need help?   

The Connect team can be contacted via the Connect portal and there is lots of help and useful advice there. They provide a walk-in support service for network services in the Connect room Bannerman 005 (just outside the library), for opening times please check the Connect portal.

The Computing Support team is located on the Ground Floor of the Library.  Contact details are:

Opening hours:

  • Mon, Tues, Thurs, Fri: 9am - 5pm
  • Wed: 10am - 5pm