Using the Library : Fines and charges

Fines and charges

Overdue items: The Library operates a fines free policy on overdue items with the exception Recalled items. Items overdue by 2 weeks and more will not accrue overdue fines but will be assumed Lost and the replacement cost of the books will be applied to your Library account.

Recall charges: Long Loan items can be recalled, but only after you have had them for 2 weeks. When you receive a recall notice you have 14 days to return the item to us. If the item has not been returned by this date recall charges are applied at £2 per day.

Lost book invoices: Items more than 2 weeks overdue will be assumed to be lost and an invoice for the replacement costs will be applied to your Library account. If the item remains overdue for more than 14 days from the date of the invoice, the invoice will be passed to Student Finance and become a University Bill. 

 

Ways to pay

You can pay Library fines in the following ways: 

Online: From the library home page select My Library Account.

  • This will link you through to the Library catalogue homepage 
  • Select My Account from the top of the page.
  • You will be prompted to log in using your Id card number and library PIN.
  • Select the Fines tab
  • This will show you the fines on your account and give you an option to pay all or specific fines using your credit or debit card. 

Self Service kiosks:

  • At the kiosk select Account
  • Scan your ID card and log in with your PIN
  • Select Pay fines 
  • You will be given the option to pay selected fines, pay a specific amount or pay all
  • Once you have made your selection follow the instructions on the screen for using contactless card payment.

NB: We now run a cashless service.

 

 

Questions about fines?

If fines on your account reach £20 (including fines still accruing from overdue items) then an automatic block is applied which will stop you renewing or borrowing further items - as fines will still accrue it is important that you always notify us of any problems with returning or renewing overdue items. 

If you believe a fine or charge has been wrongly applied to your account, or would like us to take mitigating factors into account then please contact the Library via one of the channels listed below, giving full details.

If you have incurred charges which have led to a block being placed on your account, and you are unable to pay them in a single transaction, you may make a partial payment that brings the amount below £20 to unblock the account. Where this amount still exceeds what you can pay in a single transaction then again please contact us.

Communication channels:

In person at the Help Desk during our published opening hours

Email: Library@brunel.ac.uk

Telephone: 01895 266141

FAQs: link on the Library home page

Chat: tab on the library home page